Frequently Asked Questions
Everything you need to know about shopping with Krop Store
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How can I return an item?
We offer a 30-day return policy. Items must be unused and in their original packaging. Simply contact our support team to receive a return authorization and shipping instructions.
Which payment methods do you accept?
Krop Store accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I track my order status?
Once your order has shipped, you will receive an email containing a tracking number and a link to our carrier's website where you can monitor your package's progress in real-time.
Are your products covered by a warranty?
Yes, all our products come with a standard 12-month manufacturer's warranty against defects. If you experience any quality issues, please reach out to our customer service team immediately.
Can I modify or cancel my order after it has been placed?
We aim to process orders quickly, but we can make changes if the request is received within 1 hour of placement. After that period, the order may have already entered the fulfillment process.